Refund & Return Policy

Overview

At Zotifications, we strive to provide exceptional cybersecurity services. This Refund and Return Policy outlines the conditions under which refunds may be issued for our services.

Service-Based Nature

Please note that our cybersecurity services are primarily service-based rather than product-based. Once our security audits, penetration tests, or monitoring services have been initiated and work has commenced, refunds become subject to specific conditions outlined below.

Refund Eligibility

Eligible for Full Refund

• Request made within 7 days of purchase before any work has commenced
• Service has not been initiated or accessed
• No deliverables or reports have been provided
• Technical issues on our end that prevent service delivery

Eligible for Partial Refund

• Work has been partially completed (refund based on work remaining)
• Mutual agreement to terminate services early
• Service downtime exceeding our SLA commitments

Not Eligible for Refund

• Services have been fully delivered and completed
• Reports and deliverables have been provided
• Request made after 30 days of service completion
• Violations of our Terms and Conditions
• Change of mind after work has commenced
• Third-party integration issues beyond our control

Subscription Services

For ongoing subscription-based monitoring and maintenance services:

• Monthly subscriptions can be cancelled anytime with no refund for the current billing period
• Annual subscriptions are eligible for pro-rata refunds within the first 30 days
• No refunds after 30 days of annual subscription purchase
• Cancellation takes effect at the end of the current billing cycle

Refund Process

To request a refund:

1. Contact our support team at legal@zotifications.com
2. Provide your order number and reason for refund request
3. Our team will review your request within 3-5 business days
4. If approved, refunds will be processed within 7-10 business days
5. Refunds will be issued to the original payment method

Service Guarantees

We stand behind our work with the following guarantees:

• If critical vulnerabilities are missed during an audit, we'll conduct a free re-audit
• If monitoring systems fail to detect a breach, we'll provide free incident response
• 100% satisfaction guarantee on report quality - we'll revise until you're satisfied

Contact Us

For refund requests or questions about this policy: